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SYSTEM REQUIREMENTS

STUDENTS

INSTRUCTORS

RESELLERS

Registration & Access Codes

Sign-In Errors

Assignment Issues

LMS: Blackboard, Canvas, etc.

Refunds

Browser Settings

Other Top Issue

Other Top Issue

Account Info & Sign-In Errors

Note: Sign-in issues may be caused by system requirements not being up to date. Please ensure your system meets the proper requirements by following the steps in this article (link).

Common Support Topics for this category can include:

Change Account Information

Forgot Username or Password

Reset Password but Didn’t Receive Email

HTTP 400, 401, 403, or 404 Error

Error: You May Already have an Account Using this Email Address

Blank Page When Signing In

Blank Page When Signing In

Article that walks user through how to solve their problem. 

Article should be interactive (Qelp flow?) to ask user:

1. What browser they are using.

2. Qelp flow to walk user through disabling pop-up blocker.

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